Terms & Conditions 

Last updated: August 2026

These Terms & Conditions apply to storage services provided by LOCKSAFE STORAGE LTD, company number 16068401, whose registered office and storage facility is at Endon Road, Norton, Stoke-on-Trent, Staffordshire, ST6 8NA (“Lock Safe Storage”, “we”, “us” or “our”).

By booking, paying for or using a storage unit at Lock Safe Storage, you (“the Customer”, “you” or “your”) agree to these Terms & Conditions.

Please read them carefully before placing goods into storage.

1. Your Storage Agreement

1.1 Your storage agreement consists of these Terms & Conditions together with your booking confirmation, the price and storage unit details shown at the time of booking, and any additional terms specifically agreed with you in writing.

1.2 Storage units may be booked online through our website or by arrangement with us.

1.3 Your booking is personal to you. You must not assign, transfer, sublet, share commercially or otherwise give another person control of your storage unit without our prior written permission.

1.4 Unless expressly stated otherwise in your booking, storage is provided on a rolling basis rather than for a fixed term.

1.5 Your storage unit remains part of the Lock Safe Storage facility. Nothing in this agreement creates a tenancy, lease or other interest in the land or premises.

2. Identification and Customer Information

2.1 We may require satisfactory proof of identity, address and contact information before allowing access to a storage unit.

2.2 Access details, including your unit number and gate access information, may not be issued until any required identification checks have been completed.

2.3 You must provide accurate and up-to-date:

• full name;

• postal address;

• email address;

• telephone number; and

• any other information reasonably required to administer your storage agreement.

2.4 You must tell us promptly if any of your contact details change.

2.5 We will normally rely upon the most recent contact details you have provided when sending notices relating to your storage agreement, including notices concerning overdue payments or goods remaining in storage.

3. Access and Move-In

3.1 Initial move-ins are normally arranged between 9:00 am and 5:00 pm, Monday to Saturday, unless otherwise agreed.

3.2 Once your account has been activated and you have received the necessary access details, normal customer access to the facility is available 24 hours a day, seven days a week, subject to these Terms & Conditions.

3.3 We may temporarily restrict or suspend access where reasonably necessary for:

• safety or security;

• maintenance or repairs;

• an emergency;

• suspected criminal activity;

• a breach of these Terms & Conditions;

• non-payment;

• a request or requirement from the police, fire service, court, local authority or other competent authority; or

• circumstances outside our reasonable control.

3.4 Where reasonably practicable, we will endeavour to minimise any interruption to access.

3.5 Access to the facility does not necessarily mean that our office or staff are available 24 hours a day.

4. Access Codes and Security

4.1 You are responsible for keeping all gate codes, access codes, keys and other security information confidential.

4.2 You must not provide access information to another person unless they are authorised by you to access your goods.

4.3 You are responsible for the actions of anyone you permit to enter the facility or access your storage unit.

4.4 You must tell us immediately if you believe an access code, key or other security device has been lost, copied, stolen or compromised.

4.5 You must ensure that your storage unit is properly secured whenever you leave it.

4.6 Unless expressly agreed otherwise, you are responsible for your own lock and for retaining any keys or combinations required to open it.

5. Security and CCTV

5.1 Lock Safe Storage operates security measures designed to help protect the facility, which may include controlled access, perimeter security and CCTV.

5.2 Security measures are intended to reduce risk but cannot guarantee that theft, attempted theft, damage or unauthorised access will never occur.

5.3 CCTV and other personal information will be processed in accordance with our Privacy & Cookie Policy and applicable data protection legislation.

6. Storage Charges and Payment

6.1 All storage charges must be paid in advance.

6.2 The amount payable will be the price shown when you make your booking, subject to any valid promotional offer or subsequent price change made in accordance with these terms.

6.3 Your booking confirmation or customer account will show the applicable payment arrangements.

6.4 Where automatic recurring payment has been agreed, you authorise us and our payment provider to collect the amounts falling due using your nominated payment method.

6.5 Unless your booking states otherwise, recurring storage payments are collected automatically in accordance with the billing schedule shown within your account.

6.6 It is your responsibility to ensure that sufficient funds are available and that the payment information held on your account remains valid.

6.7 A failed or declined automatic payment does not remove your obligation to pay the storage charges.

7. Promotions and Discounts

7.1 Promotional offers, discount codes and introductory prices may be subject to additional conditions displayed when the offer is made.

7.2 Unless expressly stated otherwise, promotional offers:

• are subject to availability;

• apply only to qualifying bookings;

• cannot be exchanged for cash; and

• may not be combined with another promotion.

7.3 Where a promotional period ends, the standard storage rate applicable to your booking will become payable.

8. Changes to Storage Charges

8.1 We may change our storage charges from time to time.

8.2 Existing customers will receive reasonable advance notice of an increase to their recurring storage charge. We will normally provide at least 30 days’ notice of a price increase.

8.3 If you do not wish to continue storage following a price increase, you may end your agreement in accordance with Section 17.

8.4 A change to the price of storage advertised to new customers will not retrospectively alter charges which have already fallen due.

9. What You May Store

9.1 You may use your storage unit for lawful personal or business storage.

9.2 You confirm that:

• the goods stored belong to you; or

• you have the owner’s authority to store and deal with them in accordance with this agreement.

9.3 You are responsible for deciding whether the storage unit is suitable for the particular goods you intend to store.

9.4 Unless expressly stated otherwise, our storage containers are not climate-controlled environments. Goods which are particularly sensitive to changes in temperature, moisture, humidity or condensation should be appropriately protected or should not be stored in the unit.

10. Prohibited Goods and Activities

10.1 You must not store anything that is illegal, dangerous, unsafe or likely to cause damage, nuisance or risk to other customers, the facility or the environment.

10.2 Prohibited items include, without limitation:

• stolen or illegally obtained goods;

• illegal drugs or controlled substances other than those lawfully possessed;

• explosives, fireworks or ammunition;

• highly flammable or combustible materials other than ordinary quantities contained within an authorised stored vehicle;

• compressed gas cylinders unless specifically agreed with us;

• toxic, corrosive, radioactive or hazardous chemicals or materials;

• asbestos;

• waste requiring a specialist licence or controlled disposal;

• perishable food or other goods likely to rot, decay or attract pests;

• plants, animals or any other living thing;

• goods which emit fumes, odours or substances likely to affect other units;

• any item whose possession would place Lock Safe Storage in breach of the law; or

• anything which we have reasonably told you must not be stored.

10.3 You must not:

• live or sleep in a storage unit;

• use a unit as a residential address;

• smoke or vape inside a unit or elsewhere where prohibited;

• light fires or use naked flames;

• undertake welding, grinding, spraying or other hazardous work;

• operate a business from the unit in a way that involves customers or members of the public attending the facility;

• connect unauthorised electrical equipment;

• interfere with CCTV, gates, fencing, locks, alarms or other security systems;

• obstruct roads, entrances, exits or neighbouring units; or

• cause nuisance, danger or unreasonable disturbance to other customers or neighbouring property.

11. Vehicle Storage

11.1 Vehicles may be stored where the storage unit and booking are suitable for that purpose.

11.2 Any vehicle placed into storage must belong to you or be stored with the owner’s authority.

11.3 Vehicles must not be leaking fuel, oil, coolant or other fluids.

11.4 You must not carry out mechanical repairs, welding, paint spraying, fuel transfer or other potentially hazardous work within the storage unit.

11.5 Engines must not be left running inside a storage container.

11.6 You remain responsible for complying with any legal requirements relating to the ownership, registration, insurance, taxation or statutory off-road status of a stored vehicle where applicable.

11.7 If a vehicle becomes immobile, you are responsible for arranging and paying for its safe removal.

12. Condition and Use of the Storage Unit

12.1 You should inspect your unit when you first take possession of it and tell us promptly if there is an obvious problem.

12.2 You must keep the unit reasonably clean and must not deliberately or negligently damage the unit, container, doors, locking system or any part of the facility.

12.3 You must not drill, cut, paint, alter or attach permanent fixtures to the storage unit without our written permission.

12.4 You must take reasonable steps to pack and protect your goods appropriately.

12.5 At the end of your agreement, the unit must be left empty, unlocked and reasonably clean.

12.6 You may be responsible for the reasonable cost of repairing damage or removing waste caused by you or anyone accessing the unit with your authority, excluding normal wear and tear.

13. Insurance of Your Goods

13.1 Lock Safe Storage does not provide insurance for your stored goods.

13.2 You are responsible for arranging appropriate insurance for all goods kept in storage for the full replacement value of those goods.

13.3 You should ensure that any insurance policy you obtain specifically covers goods kept within a self-storage facility or storage container.

13.4 Choosing not to obtain insurance does not make Lock Safe Storage your insurer.

13.5 Nothing in this section removes any liability which Lock Safe Storage has to you under applicable law.

14. Our Right to Enter a Storage Unit

14.1 We will not ordinarily enter your storage unit without your permission.

14.2 We may, however, enter or arrange entry into a storage unit where reasonably necessary:

• in an emergency;

• to prevent injury or damage;

• where there is a reasonable suspicion that prohibited or dangerous goods are being stored;

• where there is a reasonable suspicion of illegal activity;

• to comply with a court order, warrant or request from a competent authority;

• to carry out essential inspection, maintenance or repair;

• where goods may be causing damage, contamination, infestation, leakage or danger;

• following termination of the storage agreement;

• following your default under this agreement; or

• where otherwise permitted or required by law.

14.3 Where it is reasonable and practicable to do so, we will try to contact you before exercising this right.

14.4 Where urgent access is required, we may remove or cut a lock. We will not be responsible for the cost of replacing a lock where entry was reasonably necessary as a result of your breach of these terms or an emergency associated with your goods.

15. Overdue Payments and Suspension of Access

15.1 Storage charges are due on the dates stated in your booking or customer account.

15.2 If payment is not received when due, your account will be considered overdue.

15.3 We will make reasonable attempts to contact you using the details held on your account.

15.4 While sums remain overdue, we may suspend your access to the facility and/or storage unit until the outstanding amount has been paid or an alternative arrangement has been agreed with us.

15.5 Suspending access does not cancel the storage agreement or remove your responsibility for storage charges continuing to fall due.

15.6 We may secure the storage unit by applying an additional lock or otherwise restricting access where this is reasonably necessary following non-payment.

15.7 You must contact us promptly if you are unable to make payment. Any alternative payment arrangement is entirely at our discretion and must be confirmed by us.

16. Continued Non-Payment, Removal, Sale and Disposal of Goods

16.1 This section is particularly important. If you fail to pay the sums due under your storage agreement and fail to respond to our reasonable attempts to contact you, we may ultimately terminate your storage agreement and require you to remove your goods.

16.2 We will give you written notice requiring you to:

• pay the outstanding balance;

• contact us to make an agreed arrangement; and/or

• collect and remove your goods.

16.3 If you fail to comply with that notice, we may take reasonable steps to regain possession of the storage unit, including entering the unit and removing the goods.

16.4 Goods removed from a storage unit may be relocated to another unit, secure area or third-party storage facility. Reasonable removal, transport and continued storage costs may be charged to you where permitted by law.

16.5 Goods which remain uncollected will be dealt with in accordance with applicable law, including where relevant the Torts (Interference with Goods) Act 1977.

16.6 Where we intend to sell goods, we will provide any notice required by law. Where an amount payable in respect of the goods became due before the relevant notice was given and the statutory minimum period applies, the period before sale will be not less than three months, or such other minimum period as the law requires at that time.

16.7 A notice of intended sale may include:

• our name and address;

• sufficient information to identify the goods and where they are held;

• the amount owed where applicable;

• instructions for arranging collection;

• the date on or after which we intend to sell the goods; and

• information about costs which may be deducted from the proceeds.

16.8 You authorise us, following completion of any legally required notice procedure, to take reasonable steps to:

• remove the goods;

• arrange valuation where appropriate;

• sell goods which have a reasonable resale value;

• recycle goods;

• dispose of goods which have no reasonable saleable value or where the likely costs of sale would exceed their reasonable value; and

• use professional contractors, auctioneers, waste carriers or other third parties where reasonably required.

16.9 Where goods are sold, we will take reasonable steps appropriate to the circumstances when determining how they should be sold.

16.10 To the extent permitted by law, reasonable costs associated with securing the unit, removal, transport, storage, valuation, sale and disposal may be deducted from the proceeds of sale.

16.11 Any remaining proceeds may then be applied against sums lawfully owed to Lock Safe Storage where permitted.

16.12 Any balance remaining after permitted deductions will remain payable to you and will be handled in accordance with applicable law.

16.13 If the amount raised from the goods is insufficient to cover the outstanding balance and reasonable permitted costs, you will remain responsible for the shortfall.

16.14 The removal or disposal of goods does not automatically cancel any outstanding debt.

16.15 We may dispose of obvious rubbish, waste or goods which reasonably have no saleable value where it is lawful and reasonable to do so.

16.16 Where goods present an immediate danger to people, property or the environment, are perishable, are leaking, are infested or cannot lawfully continue to be stored, we may take such immediate action as is reasonably necessary, including removal or disposal, subject to applicable law.

16.17 Before removing, selling or disposing of goods following a customer default, we may photograph, video, inventory or otherwise record the contents of the unit for evidential and administrative purposes.

16.18 Customers should therefore understand that ignoring payment requests and correspondence does not amount to cancellation and does not mean that goods can remain indefinitely at the facility without charge.

17. Ending Your Storage Agreement

17.1 Unless otherwise stated in your booking, you may end your ongoing storage agreement by giving us at least 30 days’ notice.

17.2 Notice can be given using the cancellation facility on our website or by another clear written communication accepted by us.

17.3 Your cancellation will not be complete until:

• the applicable notice period has expired;

• all goods have been removed;

• the storage unit has been left empty and reasonably clean; and

• all sums due have been paid.

17.4 You remain responsible for storage charges falling due during the notice period.

17.5 If you remove your goods before the end of the notice period, this will not automatically shorten the notice period unless we agree otherwise.

17.6 Any payment falling due before the agreed termination date remains payable.

18. Online Booking and Consumer Cancellation Rights

18.1 If you are a consumer and enter into your storage agreement online or otherwise at a distance, you may have a statutory right to cancel the agreement within 14 days after the day on which the contract is entered into.

18.2 This statutory cooling-off right is separate from the normal 30-day cancellation provision in Section 17.

18.3 If you expressly request that your storage service begins during the statutory cancellation period and then exercise your right to cancel, you may be required to pay a proportionate amount for the storage service supplied up to the date on which you tell us you are cancelling, where permitted by law.

18.4 Nothing in these Terms & Conditions limits any statutory cancellation right available to you as a consumer.

19. Our Right to End the Agreement

19.1 We may terminate your storage agreement by giving you reasonable written notice.

19.2 We may terminate the agreement with shorter notice, or immediately where reasonably necessary, if:

• storage charges remain unpaid;

• you seriously or repeatedly breach these Terms & Conditions;

• you store prohibited or dangerous goods;

• your use of the facility creates a material safety or security risk;

• you engage in illegal activity;

• you deliberately damage our property;

• you threaten, abuse or endanger staff, contractors, customers or visitors; or

• we are required to do so by law or by a competent authority.

19.3 Unless immediate action is reasonably necessary, we will normally give you an opportunity to remedy a breach before terminating the agreement.

19.4 Following termination, you must promptly remove your goods and pay all sums due.

19.5 Goods which are not removed following termination may be dealt with under Section 16.

20. Liability

20.1 You remain responsible for your goods while they are stored at the facility.

20.2 Lock Safe Storage is not an insurer of your goods and does not accept responsibility merely because goods are stored within our facility.

20.3 We will be responsible for loss or damage to the extent that it results from our breach of contract, negligence or another liability which cannot lawfully be excluded.

20.4 We will not be responsible for loss or damage which:

• was not caused by our breach or negligence;

• results from your failure to secure your unit;

• results from the inherent nature or condition of the goods;

• results from inadequate packing or protection;

• results from storing prohibited goods;

• results from temperature, moisture, humidity or condensation where we have not expressly agreed to provide climate-controlled storage;

• is caused by another person whom you have authorised to access the unit; or

• could not reasonably have been foreseen.

20.5 Nothing in these Terms & Conditions excludes or restricts liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation; or

• any other liability which cannot legally be excluded or restricted.

20.6 If you are using the storage unit wholly or mainly for business purposes, we will not be responsible for indirect or consequential business losses, loss of profit, loss of revenue or loss of business opportunity except where such liability cannot lawfully be excluded.

20.7 Nothing in these Terms & Conditions affects your statutory rights as a consumer.

21. Damage Caused by You

21.1 You are responsible for reasonably foreseeable loss or damage caused by:

• your breach of these Terms & Conditions;

• your goods;

• your vehicle;

• anyone accessing the facility with your authority; or

• your deliberate or negligent acts.

21.2 This may include reasonable costs of cleaning, repairing damage, dealing with contamination, removing waste or responding to a safety incident caused by your goods or actions.

22. Emergencies and Incidents

22.1 You must tell us as soon as reasonably possible if you discover:

• a fire;

• a break-in or attempted break-in;

• significant water ingress;

• leaking chemicals or vehicle fluids;

• damage to a storage unit;

• damage to gates, fences or security equipment; or

• another incident which could affect the safety or security of the facility.

22.2 In an emergency, you should contact the appropriate emergency service before contacting Lock Safe Storage where necessary.

23. Temporary Closure or Restricted Access

23.1 Although normal access is available 24/7, there may be circumstances where access has to be temporarily restricted.

23.2 We may temporarily close or restrict all or part of the facility where reasonably necessary because of:

• fire, flood or severe weather;

• damage to the facility;

• power, communications or access-control failure;

• police or emergency service activity;

• urgent repairs;

• health and safety concerns;

• security incidents; or

• events outside our reasonable control.

23.3 We will take reasonable steps to restore normal access as soon as reasonably practicable.

24. Notices and Communication

24.1 Routine communications may be sent by email, SMS, telephone, your online customer account or post using the contact information you have provided.

24.2 A notice under these Terms & Conditions may be sent to the most recent postal or email address provided by you, except where applicable law requires a particular method of service.

24.3 Statutory notices relating to the sale of uncollected goods will be served in the manner required by the applicable legislation.

24.4 You are responsible for checking communications sent to the details you have provided and for keeping those details current.

25. Personal Information

25.1 We will process personal information for purposes including:

• administering bookings;

• taking and managing payments;

• verifying customer identity;

• managing facility access;

• communicating with customers;

• operating CCTV and security systems;

• preventing and investigating crime;

• managing overdue accounts; and

• complying with legal obligations.

25.2 Further information about how we use personal information is available in our Privacy & Cookie Policy.

26. Changes to These Terms

26.1 We may update these Terms & Conditions where reasonably necessary, including because of changes to:

• the services we provide;

• security or operational requirements;

• technology or payment systems;

• applicable law or regulation; or

• the way the facility is operated.

26.2 We will give existing customers reasonable notice of any material change which adversely affects their agreement, unless an immediate change is required by law or for urgent safety or security reasons.

26.3 Changes will not retrospectively alter rights or liabilities which have already arisen.

27. Complaints and Queries

27.1 If you have a question or complaint concerning your storage agreement, please contact us so that we have an opportunity to investigate and respond.

Lock Safe Storage Ltd
Endon Road
Norton
Stoke-on-Trent
Staffordshire
ST6 8NA

Email: [email protected]
Telephone: 01782 899069 (office hours only)

28. General

28.1 If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

28.2 A failure or delay by us in exercising a right under these Terms & Conditions does not mean that we have waived that right.

28.3 No person other than you and Lock Safe Storage has any right to enforce this agreement, except where applicable law provides otherwise.

28.4 These Terms & Conditions do not remove or reduce any statutory rights which you have and which cannot legally be excluded.

29. Governing Law

29.1 These Terms & Conditions and your storage agreement are governed by the laws of England and Wales.

29.2 Any dispute will be subject to the jurisdiction of the courts of England and Wales, except that a consumer will retain any right provided by law to bring proceedings in another part of the United Kingdom.

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LOCKSAFE STORAGE LTD
Company Number: 16068401
Endon Road, Norton, Stoke-on-Trent, Staffordshire, ST6 8NA
[email protected]
01782 899069