Frequently Asked Questions

We charge a refundable deposit of £50.00. This deposit will be refunded to you, provided that the unit is left empty, clean, and undamaged, along with any padlocks and keys returned.

We require ID verification to enhance the security of our storage facility and to ensure that only authorised individuals have access to their storage units. This helps protect your belongings and maintain a safe environment for all our customers.

Cancellations can be easily managed through your online account. Please refer to our terms and conditions for further details.

Our software will automatically process payments on the 1st of each month. You can easily manage your account and cancellation options online.

Our facility is conveniently located in Stoke-on-Trent, making it an ideal choice for both personal and business storage needs.

Our storage facility is equipped with advanced security measures, including gated access, fencing, and CCTV coverage, ensuring your belongings are super secure.

Yes! Our facility offers 24/7 access, allowing you to reach your storage unit at any time without any extra charges.

If you need to make changes to your booking, you can do so through your online account.

After completing your ID verification, we will send you an SMS with your unique gate access code and your unit number.

We accept secure online payments. Please ensure that you complete all your details during checkout, including providing a form of ID as required.

You can book your storage unit online by configuring your preferred size and selecting any additional access devices you may need.